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West Shore Cafe

Coronavirus (COVID-19)

Updated: June 22, 2020

Know Before You Go Guide

Your guide to the region for safe travel provided by North Lake Tahoe.

Before embarking on adventures to North Lake Tahoe, check out information relating to visitation during the COVID-19 pandemic and how to travel to the region safely and responsibly. You’ll find a detailed Know Before You Go Informational Guide including California and Nevada resource links, frequently asked questions, COVID-19 friendly activity suggestions and more. 

Updated: June 19, 2020

Due to the new state-mandated facemask policy, we now require all guests on property to wear facemasks while not seated at their table.

Updated: June 10, 2020

Lodging Guests 

Starting June 12, 2020, our inn will reopen for the summerFor the safety and health of our guests and employees, we have defined new policies and procedures, below. We ask that you please review them before your visit. 

Check-In/Check-Out procedures  

  • Pre-Arrival letters sent to all lodging guests 
    • Information regarding heightened procedures at the property 
    • Registration card  
    • West Shore Café & Inn standard policies 
  • Curbside Check-in 
    • All guests are encouraged to utilize our newly implemented curbside checkin process to minimize contact. 
    • Upon arrival at the West Shore guests should remain in their vehicles and call 530-525-5200 x2. 
    • After calling, our front desk team will deliver room keys to the guest by meeting them at their vehicle, curbside. 
    • All room keys disinfected prior to check-in. 
  • Check-out 
    • Guests are encouraged to call the front desk to checkout to minimize contact. 
    • Keys can be left in the guest room upon checkout 
    • All departure and billing paperwork will be emailed 24 hours after departure. 
  • Eary Check In’s 
    • Early Check In’s will be permitted on a day of basis and will be case by case. 
    • Our Housekeeping Team will need sufficient time to ensure proper disinfecting and cleaning has taken place.  

Room Service Options 

  • Take Out, Room Service and Dine-In Options Available Thursday through Monday beginning May 22nd (more dates will become available soon)  
  • In Room Breakfast Options are available between the hours of 7am and 10am 
  • Our self-serve coffee station has been removed. Complimentary coffee can be provided upon request during the hours of 7-11am. 

Turndown Service 

  • Turndown Service by request only.  For requested turndown service during a guest stay, guests must vacate the room before West Shore Café staff enter.

Room cleaning procedures  

  • Use of high-temperature wash for all linens, bed sheets, towels and bathrobes following CDC guidelines
  • Additional in-room disinfecting procedures implemented: 
  • Disinfecting all sitting areas, leather, and wood surfaces for 45 seconds  
  • Disinfecting all high touch areas including light switches, door handles, throw pillows and window handles, remote controls and refrigerators. 
  • Additional pillows and blankets will be available upon request.  
    • Shared guest equipment will be cleaned and sanitized between each use. 
    • All in-room compendiums have been moved to a digital platform. 
  • Only one housekeeper permitted in each room at a time 

Common areas 

  • Thorough and frequent cleaning of high traffic areas including hallways and elevator.  
  • New HVAC System installed in the property to provide enhanced ventilation and airflow. 
  • Hotel room carpeting replaced with hard wood floors to minimize the potential for contaminated fabric. 
  • Physical barrier installed at front desk to separate guests and employees. 
  • Hand sanitizing stations installed outside of Guest Elevator and Guest Stairwell.  
  • Doors to remain open as much as possible for increased ventilation, including but not limited to front door, stairway doors and dining backdoor. 

Elevators 

  • Only one guest/party permitted in elevator at one time.  
  • Elevator buttons/controls disinfected after every use.  
  • Guests encouraged to use stairwells. 

Updated: June 6, 2020

We are open for the summer! We look forward to welcoming you back but things will look a bit different, we ask that you please review the below policies and procedures before you visit.

Please visit our online calendar for the most up to date schedule.

Online calendar

Updated:  May 19, 2020

make a reservation         ORDER ONLINE

We are excited to announce West Shore Cafe will open for takeout and limited in-house dining options Memorial Day weekend. Our soft opening includes takeout Friday, May 22 through Monday, May 25 from 12pm to 8pm, and in-house dining Saturday, May 23 through Monday, May 25 from 12pm to 8pm. After this weekend we will provide updates on our schedule going into summer. Please continue to check our website for the most up to date information.

While we cannot wait to welcome you back, our service will look a bit different. We have new policies and procedures for both our employees and guests, and we ask that you familiarize yourself with these new requirements before visiting. We appreciate your patience and cooperation as we adapt to these new circumstances together. Thank you for your support!

Dine-in Guests

  • Reservations only, no walk-ins. All guests who wish to dine-in must have a reservation. Reservations will open for all Memorial Day weekend dates and times on Thursday, May 21 at 10am.
  • All guests will be required to enter a credit card to make a reservation. Reservations that are cancelled within 48hr will incur a $25 per person cancellation fee.
  • Dine-in seating is limited. All reservations must be made online and reservations will be available on a first-come-first-served basis.
  • Your entire party must be present to be seated (this is a county mandated policy). If you are still waiting for a member of your party to arrive, you will be instructed to wait in your car until you are ready – no congregating.
  • Tables are limited to groups of the same household or parties that request to be seated together. Once you are seated, you do not have to remain 6 feet apart.
  • We have reconfigured our tables to allow for proper social distancing of 6 feet. Please note that your party may be seated inside or outside based on this new social distancing layout.
  • Tables will not be preset. When you are seated our team will bring your table sets to your table, including but not limited to, napkins, silverware, water and so on.
  • Touchless payment options will be available for dine-in guests, includes Apple Pay and Google Pay. Cash payments will not be accepted at this time.
  • Servers, wait staff, and front desk staff are required to wear face masks at all times. Gloves will be worn when handling dirty dishes and disposed of immediately. Employees have been trained to wash hands immediately after disposing of gloves. Hands must also be washed/sanitized between tables and before running food.
  • Bar seating is not permitted at this time.

Takeout Orders

  • Placing Orders
    • All takeout orders must be made online; orders cannot be placed on-site. The online ordering website link will be provided on Friday morning, ahead of opening. Please do not call and leave voice messages with your orders, we will not receive them.
    • A limited cocktail menu and wine menu will be available for takeout orders. Desserts are not offered at this time.
    • Expect at least 30 minutes for your takeout order to be prepared.
  • Pickup
    • After placing your order, you will receive an estimated pick-up time.
    • Orders must be picked up curbside. Upon arrival please do not get out of your vehicle. Please follow onsite signage directing you to our “Welcoming Area”.
    • Our Welcoming Area host will deliver your food directly to your vehicle.

Property visits / Site visits

  • Property visits and site visits are not being conducted at this time
  • Only dining reservations and guests who are picking up takeout orders will be allowed onsite

West Shore Safety Measures

The health and safety of our guests and employees remains our priority. As our operations resume, they will include new policies and guidelines that align with recommendations from local, regional and national health officials. We will continue to monitor agency recommendations for best practices and adjust our operating procedures accordingly.  

We ask that our guests respect the seriousness of this situation and strictly adhere to these guidelines so that we may all continue to enjoy spending time at our properties and at Lake Tahoe. We appreciate your patience and cooperation as we adapt to these new circumstances together. 

You are required to: 

  • Stay home if you are not feeling well or experiencing symptoms including but not limited to coughing, fever, shortness of breath, gastrointestinal symptoms; or if you have been in contact with someone who has been either diagnosed with COVID-19 or has been asked to self-quarantine by a public health official (whether or not you feel unwell or are experiencing symptoms).  
  • Maintain a minimum of 6 feet distance from those not in your immediate household at all times 

Our employees are required to: 

  • Participate in COVID-19 safety and sanitation training 
  • Adhere to our comprehensive cleanliness standards and continue to use cleaning products approved for use by the EPA and proven to be effective against viruses 
  • Wear a face mask when working with customers or near other employees 
  • Maintain a minimum of 6 feet distance from others at all times 
  • Stay at home if ill or not feeling well 

Other safety measures being implementing resort-wide: 

  • Contactless payment options will be implemented when possible including paying online or over the phone. 
  • When contactless pay is not possible, employees will sanitize payment options (card readers, Square tablets, pens) between every customer.  
  • Employees will wear gloves when handling cash. Gloves are to be disposed of between customers. 
  • Employees will wash or sanitize hands between customers. 
  • The number of people allowed on our properties will be limited at any given time to ensure that physical distancing can be maintained. Guests should plan to visit in groups of 10 people or fewer.  
  • When parking on our properties, guests should provide extra space between parked cars by parking in marked parking spaces or as directed by a parking attendant 
  • Cleaning and sanitizing procedures have been increased in frequency in all high-contact places including bathrooms, entrances and exits, door handles, tables and seating areas 
  • Hand sanitizer will be available at all payment and check-in locations 
  • Only one group at a time will be permitted inside resort offices and/or 6’ or more between groups in line at outdoor kiosks  
  • Where possible plastic barriers have been installed between guests and employees

Safety Aware Program


Updated:  April 13, 2020

We hope you and your family are doing well during these unprecedented times.

As the West Shore Café team continues to follow the statewide ‘shelter in place’ order, we are also planning for what we hope will be another great summer season on Lake Tahoe. As we ramp up for summer we are committed to the safety and well-being of our employees and guests. We will continue to adjust our approach, trainings, and communication to meet the guidelines and standards recommended by the CDC and other relevant health officials as the situation progresses and will be releasing more information regarding our opening date in the next few weeks

As new information and new policies are being released daily, we know you will have questions regarding your wedding, events, tastings, and site tours. Our events team continues to work virtually during the ‘shelter in place’ and will respond to requests and questions as quickly as possible.

Please reach out to us with any questions or concerns – for general restaurant inquiries email us at reservations@westshorecafe.com, for general event inquiries please email events@westshorecafe.com.

Updated: 12pm | March 15, 2020

Our top priority at Homewood Mountain Resort and the West Shore Café is the safety and health of our employees, guests and community. Although there are no confirmed cases of Coronavirus in our area at this time, as the impacts of the coronavirus have rapidly evolved, we have kept a close eye on the situation over the past several days, responding quickly to changes and recommendations from the Centers for Disease Control (CDC), the World Health Organizations (WHO), and federal, state and local officials as they occur.

In response, we have made the difficult decision to close Homewood Mountain Resort starting tomorrow, March 16, through Sunday, March 22, 2020, during that time frame we will reassess operations for the remainder of the season. The West Shore Cafe and Inn will be closed for the remainder of the spring starting today, March 15, 2020 at 3pm and will reopen for the summer season.

All of our scheduled employees will be paid this week without being required to use vacation time or sick pay. I cannot thank them enough for all of their efforts during this unusual time.

As we work together with our guests, employees and community to navigate this evolving situation, we understand you will likely have questions regarding pre-purchased lift tickets, lessons and events. We have information on cancellations and refunds on our website, and our guest services teams can be reached at:

Homewood Guest Services
530.525.2992 or guestservices@skihomewood.com

West Shore Café
530.525.5200 or innkepper@westshorecafe.com

Thank you in advance for your patience as we do our best to respond to all inquiries as quickly as possible. We’d also like to extend our deep gratitude to the healthcare workers and those who are working hard to combat this virus and slow its spread.

We appreciate your continued support, and look forward to welcoming you back to Homewood Mountain Resort and West Shore Café soon.

Yours in good health,

Kevin Mitchell, General Manager
Homewood Mountain Resort & West Shore Cafe

Guest FAQs

Lift Tickets, Lessons, Passes & Rentals

How does the closure impact my season pass?
To the extent that the resort re-opens before our previously scheduled end of season, your pass will be valid. If the resort does not re-open, we will review our policies and provide updated guidance in the coming weeks. We appreciate your patience during this unprecedented time.

Can I get a refund on my pre-purchased date specific lift tickets, lessons and rentals?
As of March 9, 2020, all pre-purchased date specific lift tickets, lessons and rentals have the option of rolling their ticket over to the 2020/2021 season. If that is not possible, we will issue a refund for all date specific tickets and lessons that were purchased for use through the remainder of the 2019/20 season. For all refund requests, please complete the online form below and we will get back to you as soon as possible.

I only used a few days out of my lift ticket 3-pack, lesson 3-pack and 5-pack, can I get a refund?
As these products were available to use all season and are not date specific, we will provide updated guidance in the coming weeks. Thank you in advance for your patience.

I purchased a lift ticket from a 3rd party, am I able to get a refund?
For any lift tickets not purchased directly from Homewood please reach out to the 3rd party regarding refunds and returns.

Is uphill travel allowed while you are closed?
Please be aware that uphill travel at the resort is not permitted. With the significant snow the region is receiving, our team will continue perform safety and control work, and equipment like snowcats and snowmobiles may be active around the mountain. This is NOT like a planned end of season closure, and the safety of our guests remains our priority. There are a lot of things we need to work through, and take care of, and we appreciate your cooperation and observance of the full closure until we provide further updates.

Lodging and Dining

Will the West Shore Café be open for dining?
Starting Sunday, March 15 at 3pm the West Shore Café will be closed for the remainder of the spring, and will reopen for the summer season.

I’m currently staying at the West Shore Inn. How long can I stay here?
You can stay at the inn for the remainder of your reservation. If you have a reservation in the near future, please reach out to our reservationist at innkeeper@westshorecafe.com.

Will your village and fine dining restaurants be open?
All Homewood Mountain Resort restaurants and dining facilities are closed until further notice. The West Shore Cafe will be closed for the remainder of the spring and will reopen for the summer season.

When will you reopen?
Ski operations will be suspended March 16 through March 22 and during that time frame we will be assessing operations for the remainder of the season. The West Shore Cafe will be closed for the remainder of the spring and will reopen for the summer season. Thank you for your patience and understanding as we respond to this evolving situation.

What about my upcoming wedding / event at the West Shore Café?
Please reach out to Event Sales Director Kurt Streit at kstreit@westshorecafe.com.

Homewood Guest Services Hours
Please note that our office is open from 8am to 4pm daily. Please complete our online form below to have your questions answered. We will respond as quickly as possible, and appreciate your patience as we navigate these challenging, unprecedented times.



Updated: March 13, 2020

West Shore Cafe and Inn is closely monitoring the developing situation involving COVID-19, and would like to assure you that our team is committed to maintaining a high standard of cleanliness, which includes frequent sanitation and disinfection. We remain open for business at this time, with the health and well-being of our guests and employees continuing to be our top priority.

We have taken actions that include:

  • Additional guest sanitization stations
  • Availability of additional sanitization and disinfection products for use by our employees
  • Increasing the frequency of cleaning and disinfection throughout the resort, with a heightened focus on high touch areas such as door handles/push bars, countertops, keypads, remote controls, railings, light and fan switches and restroom surfaces
  • Employees have been instructed to stay home if sick or feeling symptoms of illness, and good hygiene and sanitation practices are being emphasized, including frequent hand washing
  • Frequent monitoring of hand wash stations to ensure they are properly stocked with hand soap and paper towels
  • Cancelling Industry Nights live music

We are committed to employee awareness and training throughout the West Shore Cafe, and our housekeeping, public space attendees, culinary staff, and employees in all other key areas are receiving regular communication focused on best practices for cleanliness and sanitation. There is also a heightened awareness for frequent attention to all areas of guest contact, including doors and high touch surfaces.

We will continue to adjust our approach, training and communication to the recommendations and advice of the CDC and other relevant public health agencies. For the latest information on COVID-19, visit www.cdc.gov/Coronavirus.

Thank you for your patronage and understanding. We hope this helps you make the best decisions possible for the continued health of your family. We look forward to welcoming you to Homewood Mountain Resort and West Shore Cafe soon.

Kevin Mitchell, General Manager
Homewood Mountain Resort & West Shore Cafe