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West Shore Cafe

Coronavirus (COVID-19)

The West Shore is open for the summer with both dining and lodging available.

WEST SHORE SAFETY MEASURES

The health and safety of our guests and employees remains our priority. As our operations resume, they will include new policies and guidelines that align with recommendations from local, regional and national health officials. We will continue to monitor agency recommendations for best practices and adjust our operating procedures accordingly.

We ask that our guests respect the seriousness of this situation and strictly adhere to these guidelines so that we may all continue to enjoy spending time at our properties and at Lake Tahoe. We appreciate your patience and cooperation as we adapt to these new circumstances together.

When visiting North Lake Tahoe

Before embarking on adventures to North Lake Tahoe, check out information relating to visitation during the COVID-19 pandemic and how to travel to the region safely and responsibly. You’ll find a detailed Know Before You Go Informational Guide including California and Nevada resource links, frequently asked questions, COVID-19 friendly activity suggestions and more. 

Dining GUESTS

  • All guests will be required to enter a credit card to make a reservation. General restaurant reservations that are canceled within 48hr will incur a $25 per person cancellation fee.
  • We have reconfigured our tables to allow for the proper social distancing of 6 feet.
  • Servers, wait staff, and front desk staff are required to wear face masks at all times. Hands must also be washed/sanitized between tables and before running food.

The health and safety of our guests and team members is paramount, and we ask you to familiarize yourself with our new requirements before visiting. Our new policies and procedures can be found on our website here. We appreciate your patience and cooperation as we adapt to these new circumstances together. Thank you for your support, we are in this together!

TAKEOUT ORDERS

  • Placing Orders
    • All takeout orders must be made online; orders cannot be placed on-site. Please do not call and leave voice messages with your orders, we will not receive them.
    • A limited cocktail menu and wine menu will be available for takeout orders.
    • Expect at least 30 minutes for your takeout order to be prepared.
  • Pickup
    • After placing your order, you will receive an estimated pick-up time.
    • If you are picking up via boat please indicate that on your order with a description of your boat.

Lodging Guests 

Our inn is open for the summer season!   For the safety and health of our guests and employees, we have defined new policies and procedures, below. We ask that you please review them before your visit.

Check-In/Check-Out procedures 

  • Pre-Arrival letters sent to all lodging guests
    • Information regarding heightened procedures at the property.
    • Registration card.
    • West Shore Café & Inn standard policies.
  • Check-out
    • Guests are encouraged to call the front desk to check–out to minimize contact.
    • Keys can be left in the guest room upon check–out.
  • Early Check In’s
    • Early Check In’s will be permitted on a day of basis and will be case by case.
    • Our Housekeeping Team will need sufficient time to ensure proper disinfecting and cleaning has taken place.

Room Service Options

  • Take Out, Room Service and Dine-In Options. The restaurant’s full dining schedule can be found at WestShoreCafe.com. Reservations are encouraged for all guests.
  • In-Room Breakfast Options are available between the hours of 7am and 10am.

Turndown Service

  • Turndown Service by request only.  For requested turndown service during a guest stay, guests must vacate the room before West Shore Café staff enter.

Room cleaning procedures 

  • Use of high-temperature wash for all linens, bed sheets, towels and bathrobes following CDC guidelines.
  • Additional in-room disinfecting procedures implemented
    • Disinfecting all sitting areas, leather, and wood surfaces for 45 seconds.
    • Disinfecting all high touch areas including light switches, door handles, throw pillows and window handles, remote controls and refrigerators.
    • Additional pillows and blankets will be available upon request.
      • Shared guest equipment will be cleaned and sanitized between each use.
      • All in-room compendiums have been moved to a digital platform.

Common areas

  • Thorough and frequent cleaning of high traffic areas including hallways and elevator.
  • New HVAC System installed, complete with HEPA (High-Efficiency Particulate Air) filters, in the property to provide enhanced ventilation and airflow.
  • Hotel room carpeting replaced with hardwood floors to minimize the potential for contaminated fabric.
  • Hand sanitizing stations installed outside of Guest Elevator and Guest Stairwell.
  • Doors to remain open as much as possible for increased ventilation, including but not limited to front door, stairway doors and dining backdoor.

Elevators

  • Only one guest/party permitted in elevator at one time.
  • Guests encouraged to use stairwells.

WEST SHORE SAFETY MEASURES

You are required to:

  • Stay home if you are not feeling well or experiencing symptoms including but not limited to coughing, fever, shortness of breath, gastrointestinal symptoms; or if you have been in contact with someone who has been either diagnosed with COVID-19 or has been asked to self-quarantine by a public health official (whether or not you feel unwell or are experiencing symptoms).
  • Maintain a minimum of 6 feet distance from those not in your immediate household at all times.
  • Wear a facemask when on the property and not seated at a table.

Our employees are required to:

  • Participate in COVID-19 safety and sanitation training.
  • Adhere to our comprehensive cleanliness standards and continue to use cleaning products approved for use by the EPA and proven to be effective against viruses.
  • Wear a facemask.
  • Maintain a minimum of 6 feet distance from others at all times.
  • Stay at home if ill or not feeling well.

Other safety measures being implementing resort-wide:

  • Contactless payment options will be implemented when possible including paying online or over the phone.
  • When contactless pay is not possible, employees will sanitize payment options (card readers, Square tablets, pens) between every customer.
  • Employees will wash or sanitize hands between customers.
  • The number of people allowed on our properties will be limited at any given time to ensure that physical distancing can be maintained.
  • Cleaning and sanitizing procedures have been increased in frequency in all high-contact places including bathrooms, entrances and exits, door handles, tables and seating areas.
  • Hand sanitizer will be available at all payment and check-in locations.

Safety Aware Program