West Shore Cafe

Coronavirus (CORVID-19)

Updated: 12pm | March 15, 2020

Our top priority at Homewood Mountain Resort and the West Shore Café is the safety and health of our employees, guests and community. Although there are no confirmed cases of Coronavirus in our area at this time, as the impacts of the coronavirus have rapidly evolved, we have kept a close eye on the situation over the past several days, responding quickly to changes and recommendations from the Centers for Disease Control (CDC), the World Health Organizations (WHO), and federal, state and local officials as they occur.

In response, we have made the difficult decision to close Homewood Mountain Resort starting tomorrow, March 16, through Sunday, March 22, 2020, during that time frame we will reassess operations for the remainder of the season. The West Shore Cafe and Inn will be closed for the remainder of the spring starting today, March 15, 2020 at 3pm and will reopen for the summer season.

All of our scheduled employees will be paid this week without being required to use vacation time or sick pay. I cannot thank them enough for all of their efforts during this unusual time.

As we work together with our guests, employees and community to navigate this evolving situation, we understand you will likely have questions regarding pre-purchased lift tickets, lessons and events. We have information on cancellations and refunds on our website, and our guest services teams can be reached at:

Homewood Guest Services
530.525.2992 or guestservices@skihomewood.com

West Shore Café
530.525.5200 or innkepper@westshorecafe.com

Thank you in advance for your patience as we do our best to respond to all inquiries as quickly as possible. We’d also like to extend our deep gratitude to the healthcare workers and those who are working hard to combat this virus and slow its spread.

We appreciate your continued support, and look forward to welcoming you back to Homewood Mountain Resort and West Shore Café soon.

Yours in good health,

Kevin Mitchell, General Manager
Homewood Mountain Resort & West Shore Cafe

 

Guest FAQs

Lift Tickets, Lessons, Passes & Rentals

How does the closure impact my season pass?
To the extent that the resort re-opens before our previously scheduled end of season, your pass will be valid. If the resort does not re-open, we will review our policies and provide updated guidance in the coming weeks. We appreciate your patience during this unprecedented time.

Can I get a refund on my pre-purchased date specific lift tickets, lessons and rentals?
As of March 9, 2020, all pre-purchased date specific lift tickets, lessons and rentals have the option of rolling their ticket over to the 2020/2021 season. If that is not possible, we will issue a refund for all date specific tickets and lessons that were purchased for use through the remainder of the 2019/20 season. For all refund requests, please complete the online form below and we will get back to you as soon as possible.

I only used a few days out of my lift ticket 3-pack, lesson 3-pack and 5-pack, can I get a refund?
As these products were available to use all season and are not date specific, we will provide updated guidance in the coming weeks. Thank you in advance for your patience.

I purchased a lift ticket from a 3rd party, am I able to get a refund?
For any lift tickets not purchased directly from Homewood please reach out to the 3rd party regarding refunds and returns.

Is uphill travel allowed while you are closed?
Please be aware that uphill travel at the resort is not permitted. With the significant snow the region is receiving, our team will continue perform safety and control work, and equipment like snowcats and snowmobiles may be active around the mountain. This is NOT like a planned end of season closure, and the safety of our guests remains our priority. There are a lot of things we need to work through, and take care of, and we appreciate your cooperation and observance of the full closure until we provide further updates.

Lodging and Dining

Will the West Shore Café be open for dining?
Starting Sunday, March 15 at 3pm the West Shore Café will be closed for the remainder of the spring, and will reopen for the summer season.

I’m currently staying at the West Shore Inn. How long can I stay here?
You can stay at the inn for the remainder of your reservation. If you have a reservation in the near future, please reach out to our reservationist at innkeeper@westshorecafe.com.

Will your village and fine dining restaurants be open?
All Homewood Mountain Resort restaurants and dining facilities are closed until further notice. The West Shore Cafe will be closed for the remainder of the spring and will reopen for the summer season.

When will you reopen?
Ski operations will be suspended March 16 through March 22 and during that time frame we will be assessing operations for the remainder of the season. The West Shore Cafe will be closed for the remainder of the spring and will reopen for the summer season. Thank you for your patience and understanding as we respond to this evolving situation.

What about my upcoming wedding / event at the West Shore Café?
Please reach out to Event Sales Director Kurt Streit at kstreit@westshorecafe.com.

Homewood Guest Services Hours
Please note that our office is open from 8am to 4pm daily. Please complete our online form below to have your questions answered. We will respond as quickly as possible, and appreciate your patience as we navigate these challenging, unprecedented times.



Updated: March 13, 2020

West Shore Cafe and Inn is closely monitoring the developing situation involving COVID-19, and would like to assure you that our team is committed to maintaining a high standard of cleanliness, which includes frequent sanitation and disinfection. We remain open for business at this time, with the health and well-being of our guests and employees continuing to be our top priority.

We have taken actions that include:

  • Additional guest sanitization stations
  • Availability of additional sanitization and disinfection products for use by our employees
  • Increasing the frequency of cleaning and disinfection throughout the resort, with a heightened focus on high touch areas such as door handles/push bars, countertops, keypads, remote controls, railings, light and fan switches and restroom surfaces
  • Employees have been instructed to stay home if sick or feeling symptoms of illness, and good hygiene and sanitation practices are being emphasized, including frequent hand washing
  • Frequent monitoring of hand wash stations to ensure they are properly stocked with hand soap and paper towels
  • Cancelling Industry Nights live music

We are committed to employee awareness and training throughout the West Shore Cafe, and our housekeeping, public space attendees, culinary staff, and employees in all other key areas are receiving regular communication focused on best practices for cleanliness and sanitation. There is also a heightened awareness for frequent attention to all areas of guest contact, including doors and high touch surfaces.

We will continue to adjust our approach, training and communication to the recommendations and advice of the CDC and other relevant public health agencies. For the latest information on COVID-19, visit www.cdc.gov/Coronavirus.

Thank you for your patronage and understanding. We hope this helps you make the best decisions possible for the continued health of your family. We look forward to welcoming you to Homewood Mountain Resort and West Shore Cafe soon.

Kevin Mitchell, General Manager
Homewood Mountain Resort & West Shore Cafe